REFUND & CANCELLATION POLICY
Effective Date: August 20, 2026
We Are Hoke Marketplace may offer paid advertising, enhanced business listings, featured placements, sponsorships, promotional opportunities, subscriptions, and other marketing services.
Advertising and Promotional Services
Before purchasing a paid service, the customer will be provided with the applicable price and description of the service.
Because certain advertising services may involve reserved placement, publication deadlines, production costs, or promotional commitments, cancellation and refund eligibility may vary by service.
Cancellation Requests
Cancellation requests should be submitted in writing to:
Email: [INSERT BILLING EMAIL]
The request should include the customer’s name, business name, service purchased, and reason for cancellation.
Refunds
Unless otherwise stated at the time of purchase:
- Services that have not yet begun may be eligible for cancellation and refund.
- Services that have already been substantially performed may not be refundable.
- Custom advertising, graphic design, print production, sponsorship placement, or other services involving committed production costs may be non-refundable once production has begun.
- Duplicate or unauthorized charges will be reviewed and corrected when appropriate.
Third-Party Transactions
If a transaction occurs directly between a marketplace user and a third-party business, refund requests should generally be directed to that business.
We Are Hoke Marketplace does not automatically guarantee refunds for transactions between users and third-party businesses.
Policy Changes
We may update this policy as our products and services change.
